The shipping time for your order depends on your location and the shipping method you choose. Here are the typical shipping timelines:

Standard Shipping:

• Domestic (within the same country): 3-7 business days.
• International (outside the country): 7-21 business days, depending on the destination.

Expedited Shipping:

• Domestic: 1-3 business days.
• International: 3-7 business days.

Processing Time:

All orders are typically processed within 1-2 business days after purchase, but this may vary during peak seasons or special sales events.

Tracking:

Once your order has been shipped, you’ll receive a tracking number via email so you can monitor its progress every step of the way.

I'm sorry to hear you're having trouble with placing your order! Let’s try to sort this out. Here are a few common issues and potential solutions:

1. Payment Issues

• Credit/Debit Card Declined: Make sure your card details are entered correctly (card number, expiration date, and CVV). Sometimes banks block online transactions, so try contacting your bank or using a different payment method.
• Payment Method Not Accepted: Ensure that the payment method you're using (PayPal, credit card, etc.) is supported on our website. If needed, try an alternate payment method.

2. Technical Issues with the Website

• Page Not Loading or Freezing: Refresh the page or try clearing your browser’s cache and cookies. You could also try using a different browser or device.
• Add to Cart Button Not Working: Try refreshing the page or logging out and back into your account. If the issue persists, try a different device or browser.

3. Shipping Address Problems

• Invalid Shipping Address: Double-check the address you're entering for accuracy, including postal codes, country, and any special characters.
• Location Not Supported: Verify that we deliver to your location. Some remote areas may not be eligible for shipping.

4. Item Availability

• Out of Stock Items: If an item is out of stock, you may not be able to proceed with checkout. You can sign up for notifications to be alerted when it's back in stock or select a similar product.

5. Account/Login Issues

• Can’t Log In: Make sure you're using the correct username and password. If you've forgotten them, use the "Forgot Password" link to reset your login details.
• Guest Checkout Not Working: If you’re trying to check out as a guest and having trouble, try creating an account to see if that resolves the issue.

6. Promo Codes or Discounts

• Promo Code Not Working: Check for any spelling mistakes, expired codes, or restrictions on the items that can be discounted.

7. Browser/Device Issues

• Try a Different Device or Browser: Sometimes the issue is specific to the device you're using. Switching browsers or using the mobile version of the site can help.

If none of these solutions fix the issue, please contact our customer support team directly. They’ll be happy to assist you with your order and troubleshoot any specific problems you might be facing.

Let me know if you need more help!

We’re sorry that you're not fully satisfied with your order! Here's how you can proceed with a return or replacement:

Return or Replacement Policy Overview

• Return Window: Typically, you have 30 days from the date of delivery to return or exchange your items.
• Condition: Items must be unworn, unused, and in original condition, with all tags and packaging intact.
• Exceptions: Certain products (such as sale items or intimate apparel) may not be eligible for return. Please refer to our specific return policy for details.

How to Return or Replace Your Order:

1. Check the Return/Exchange Policy:
2. Initiate a Return or Exchange:
3. Complete the Return Form:
4. Shipping the Item Back:
5. Processing the Refund or Replacement:

Additional Information:

• Damaged or Incorrect Items: If your item arrived damaged or you received the wrong product, please contact customer service immediately so we can resolve the issue promptly and cover the cost of return shipping.
• Exchanges: If you need a different size or color, you can choose to exchange the item during the return process. If the replacement item is out of stock, we’ll issue a refund.

Contact Customer Service:

If you’re unsure about the process or if anything seems unclear, don’t hesitate to contact our customer support team. They can guide you through the return process, check your eligibility, and help with any issues regarding the replacement.

Customer Support Contact:

• Email: info@osomty.com

Let me know if you need further assistance! We’ll do our best to make this as easy as possible for you.

I’m sorry you want to cancel your order! Here’s how to proceed:

Canceling Your Order

If your order has not yet been processed or shipped, you can cancel it easily. Here's what to do:

1. Log Into Your Account:

• Go to the Order History section of your account.
• Find the order you'd like to cancel.
• If the option is available, select Cancel Order. If the button is unavailable, that means the order is already being processed or shipped.

2. Guest Orders:

• If you placed the order as a guest, you can cancel it by visiting the Order Status or Returns/Exchanges page on our website and entering your order number and email address.

3. Contact Us Directly:

• If you cannot cancel your order through your account or if the order is already in progress, please contact our customer service team immediately.
• Email us at [info@osomty.com] as soon as possible with your order details, and we’ll do our best to stop the shipment if it hasn’t been processed yet.

If Your Order Has Already Shipped:

• If your order has already shipped, unfortunately, we won’t be able to cancel it. However, you can return the item once it arrives by following our Return or Exchange process.
• We recommend refusing delivery if the package hasn’t been opened, and it will be sent back to us automatically.

Important Notes:

• Refunds: If your cancellation is successful, we’ll process the refund to your original payment method, typically within 3-5 business days.
• Shipping Fees: If the item has already been shipped or dispatched, any shipping charges might not be refundable.

Please reach out quickly if you want to cancel the order to ensure we can assist you in time. Let me know if you need any further help!